Helped Ms. Pena on getting additional funds for her hurricane irma claim. Her insurance company under paid her claim, and she had no choice but to take out a personal loan to replace her damaged roof. I was able to re-open and asses the damage. We inspected the loss and were able to support that additional funds were owed. After a few back and forth discussions and re-inspection, we reached a positive settlement with the insurance company and Ms. Pena was able to finish repairing her home with the proper funds.