Bernard was great. He advised me of the process in detail before signing with him and it played out exactly as he said it would. The Claim support in the office was excellent as well, I was assigned to Jorge who was a pleasure to work with. It took 3 1/2 months to close my claim from beginning to end and I am pleased with both the time-frame and results. I hope I do not have any more issues in my home but would definitely use them again if I did.