Great Company! As soon as we signed up with them we got a call from their in-house claim processors introducing themselves and laying out the steps they would take to get our claim paid. We called them a few times a week for updates as we were a bit concerned that we might be left out of the loop. They answered all of our calls and were friendly and compassionate to our situation (even though i'm sure my constant calling got annoying at times...sorry George + Karla :-) Long story short, we got a settlement 5 times higher than our insurance company initially offered and could not be happier with the results. Only regret is that we didn't hire them from day one.